Stop wasting time and resources

They will have questions, you will have answers! Our FAQ builder will allow your customers to find information on specific topics on their own. The Knowledge Base system will make personnel training a breeze and will allow your agents to find answers even to most complex requests in real-time.

End confusion and increase efficiency

Embedded Content

Train Employees & Retain Knowledge

Deflect support calls

NEVER ANSWER THE SAME QUESTION TWICE

Our easy-to-use FAQ Builder provides concise, concrete information more efficiently than ever.
Knock out repeat questions with a customizable source of searchable solutions.

TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

Create public and private searchable FAQ's for your customers and your agents.

BOOST YOUR SEARCH ENGINE RESULTS

Our FAQ Builder is an effective SEO booster that also provides an enhanced customer
experience for new leads. Your website is about to become much more search friendly.

Stop wasting resources with our FAQ Builder

Help is here

Our Chat Support Suite is the must-have software for
answering customer questions the moment they arise.

Deflect support calls with completely customizable search engine friendly self-service portal

Train Employees & Retain Knowledge. New agent training in hours!

Instant SEO Boost. Search friendly FAQ content

Easily publish and update FAQs. Self-service portal for your customers published in minutes

Article Tagging and Categorization

Seamless integration. Knowledge integrated into chat and email

Get customer feedback. See which FAQ over or underperform

Embedded Content

Live Help Bot

As low as $18.70/month with an annual subscription.Big team? No problem! Enterprise packages available.

See pricing and packages

This person gets it.

“LiveHelpNow has given our business the opportunity to reach out to customers that we couldn’t reach before. We can now communicate with our online users in a more efficient and more personal way. That is an invaluable resource to us. It can be difficult for many users to navigate our inventory or to know just which part they need. Nearly all of our Chat Support Suite inquiries result in sales and we have many customers that regularly return to the chat. It's a great way to communicate with customers and great way to convert.”

- Mallory Kramer, Customer Service Representative, MM Tool Parts

More people who get it

We Thought of Everything.

Our tools work seamlessly with your favorite plug-ins and platforms.
Yep, you’re running out of excuses.

Webhooks

See for yourself

Leader and innovator with numerous patents in the help desk space

Easy-to-use reference tool for both clients and agents. Increase efficiency and customer satisfaction.

LIVEHELPNOW TIMELINE

2009

INITIAL OFFERING

Introduced as an add-on to our Live Chat Software in 2010, our knowledge base feature gave our customers a versatile reference tool. Not only could a website user now easily find information about a specific topic, our FAQ builder gave live chat agents a way to find answers to common questions in real time. The 24-hour availability of the database information allows for easy personnel training, increases live chat efficiency, and results in happy clients. The FAQ builder lets our clients create searchable articles and enhance them with images, videos, screenshots, and infographics for better information delivery. Our knowledge base design also incorporates Search Engine Optimization features that will give your online presence a boost.

2010

Integration with Chat and Ticket

Integrated with Live Chat and Support Ticket systems to help agents resolved complex issues fast.

2011

Self help portal for customers

Ability to customize, brand under company URL, and publish beautiful self-help portal for customers to help themselves

2011

Embedding

Ability to embed specific help article or knowledge base search anywhere on the web

2012

REPORTING

Which knowledge base articles are viewed most and rated highest? Which are in need of improvement? What customers are searching for within your self-help portal and what are they finding? Beautifully designed, enterprise ready reporting at your finger tips.

As low as $18.70/month with an annual subscription.Big team? No problem! Enterprise packages available.

See pricing and packages

Waiting is for lobbies and bus stops.

Try Free for 30 Days

Stop wasting time and resources

End confusion and increase efficiency

Embedded Content

Train Employees & Retain Knowledge

Deflect support calls

NEVER ANSWER THE SAME QUESTION TWICE

TRAIN EMPLOYEES AND RETAIN KNOWLEDGE

BOOST YOUR SEARCH ENGINE RESULTS

Stop wasting resources with our FAQ Builder

Help is here

Deflect support calls with completely customizable search engine friendly self-service portal

Train Employees & Retain Knowledge. New agent training in hours!

Instant SEO Boost. Search friendly FAQ content

Easily publish and update FAQs. Self-service portal for your customers published in minutes

Article Tagging and Categorization

Seamless integration. Knowledge integrated into chat and email

Get customer feedback. See which FAQ over or underperform

Embedded Content

Live Help Bot

This person gets it.

We Thought of Everything.

Leader and innovator with numerous patents in the help desk space

LIVEHELPNOW TIMELINE

INITIAL OFFERING

Integration with Chat and Ticket

Self help portal for customers

Embedding

REPORTING

Waiting is for lobbies and bus stops.

Live Chat Skill routing and overflow releases this week.02-10-2020

Questions?